Privacy Policy

Arcanamaze (hereinafter referred to as “we” or “our”) establishes the following privacy policy (hereinafter referred to as “this policy”) regarding the handling of personal information of users in the services provided on the smartphone application (hereinafter referred to as “the Service”).

Article 1 (Personal Information)

“Personal information” refers to “personal information” as stated in the Personal Information Protection Law, and is information about a living individual that can identify a specific individual by name, date of birth, address, phone number, contact information, and other descriptions included in the information, as well as data on appearance, fingerprints, voiceprints, and information such as health insurance card policyholder numbers, etc., that can identify a specific individual from that information alone (personal identification information).

Article 2 (How to Collect Personal Information)

We may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver’s license number, etc. when a user registers for the service. In addition, we may collect transaction records containing personal information of users and information related to payment made between users and our partners, etc., from our partners (including information providers, advertisers, ad distributors, etc., hereinafter referred to as “partners”).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which we collect and use personal information are as follows:

  1. To provide and operate our services
  2. To respond to inquiries from users (including identity verification)
  3. To send emails about new features, updates, campaigns, etc. of the services that the user is using, and other services that we provide
  4. For maintenance, important notifications, and other necessary communications
  5. To identify users who violate the terms of service, or who attempt to use the service for fraudulent or improper purposes, and to refuse usage
  6. To allow users to view, change, delete their registration information, and to check their usage status
  7. To charge users for paid services
  8. For purposes related to the above usage purposes

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Article 4 (Change of Purpose of Use)

  1. We may change the purpose of use of personal information only if it is reasonably considered to be related to the purpose before the change.
  2. If the purpose of use is changed, we will notify the user by a method prescribed by us, or publish it on this website.

Article 5 (Third Party Provision of Personal Information)

  1. Except as provided below, we will not provide personal information to a third party without the prior consent of the user, unless permitted by the Personal Information Protection Act or other laws.

    (1) When it is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the person’s consent
    (2) When it is especially necessary for improving public health or promoting the sound upbringing of children, and it is difficult to obtain the person’s consent
    (3) When it is necessary to cooperate with a national institution or local public body or a person entrusted by them in performing the affairs stipulated by laws, and there is a risk that the performance of the affairs may be impeded by obtaining the person’s consent
    (4) When we have notified or announced in advance the following matters, and have reported to the Personal Information Protection Commission

    ①Including provision to a third party in the purpose of use
    ②The items of data to be provided to the third party
    ③Means or methods of provision to the third party
    ④To stop providing personal information to the third party upon the person’s request
    ⑤The method of accepting the person’s request

  2. Notwithstanding the provisions of the preceding paragraph, the following cases are not considered as provision to a third party: (1) When we outsource the handling of personal information in whole or in part within the scope necessary for achieving the purpose of use (2) When personal information is provided due to the succession of business due to merger or other reasons (3) In cases where personal information is jointly used with a specific person and the person has been notified in advance or placed in a situation where they can easily know the fact, the items of personal information to be jointly used, the scope of users to jointly use, the purpose of use by the user, and the name or name of the person responsible for the management of the information

Article 6 (Disclosure of Personal Information)

  1. When a person requests disclosure of personal information, we will disclose it to the person without delay. However, if disclosing the information would fall under any of the following, we may not disclose all or part of it, and if we decide not to disclose, we will notify the person without delay. In addition, we will charge a fee of 1,000 yen per case for disclosing personal information.

    (1) When there is a risk of harming the life, body, property or other rights and interests of the person or a third party
    (2) When there is a risk of significantly hindering the proper execution of our business
    (3) When it would violate other laws

  2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

  1. If a user finds that his/her personal information held by us is incorrect, the user can request us to correct, add or delete (hereinafter referred to as “correction etc.") the personal information through a procedure specified by us.
  2. If we determine that it is necessary to respond to the request from the user as stated in the preceding paragraph, we will correct, etc. the personal information without delay.
  3. If we have made a correction, etc. based on the provisions of the preceding paragraph, or have decided not to make a correction, etc., we will notify the user without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

  1. If a person requests that the use or deletion (hereinafter referred to as “use suspension, etc.") of personal information be stopped on the grounds that the information is being handled beyond the scope of the purpose of use or that it was obtained by fraudulent means, we will conduct the necessary investigation without delay.
  2. Based on the results of the investigation in the preceding paragraph, if we judge that it is necessary to respond to the request, we will stop the use of the personal information, etc. without delay.
  3. If we have suspended the use, etc. based on the provisions of the preceding paragraph, or have decided not to suspend the use, etc., we will notify the user without delay.
  4. Notwithstanding the previous two paragraphs, if suspending use, etc. incurs significant cost or is otherwise difficult, and alternative measures necessary to protect the rights and interests of the user can be taken, we will take such alternatives.

Article 9 (Changes to the Privacy Policy)

  1. The contents of this policy can be changed without notifying the user, unless otherwise provided for by laws or other provisions of this policy.
  2. Unless otherwise provided by us, the revised privacy policy will take effect when posted on this website.

Article 10 (Inquiry)

For inquiries about this policy, please contact the following.

Email address: